Anyone who has been a part of the offshore development process knows what a pain issue tracking is. Issues arise out of at least 2 scenarios
- What the client explains, the team does not fully understand and does something totally different
- What the client explains, the team understands and then still obvious bugs are introduced because of sloppy work, tight deadlines, small misunderstandings and so on
There cannot be a project in a distributed environment where the above scenarios are not experienced – some more than the other.