Role: Solution Support Specialist
Location: Chennai
Experience: 5+ years
Key Skills: Application/Production support, Powershell/Python, Windows
What will your role look like
- Provide high quality 24X7 technical support in an electronic document management system
- Interface at times with Oracle DBA’s, storage administrators, OS administrators, developers as well as users
- Develop tools for continuous system monitoring of system resource utilization
- Perform system maintenance including backups, upgrades, operating system fix installs, operating system upgrades and reboots
- Support for EDM products like FileNet, Datacap, VPSX and custom in house java development products
Why you will love this role
- Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
- Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded
We would like you to bring along
- Development experience in IBM FileNet, Datacap technologies and IBM case manager
- Solid understanding of scanning technologies like Datacap
- Ability to respond to critical issues, manage critical trouble tickets and drive towards permanent resolutions
- Ability to communicate issues with vendors ( IBM PMR process and oracle SR)
- Ability to handle multiple tasks
- Experience in Batch/shell scripting, FileNet, java API
- Strong written and verbal communication skills
- Willingness to learn and adopt new technologies