Role: Solution Support Specialist

Location: Chennai

Experience: 5+ years

Key Skills: Application/Production support, Powershell/Python, Windows

What will your role look like

• Provide high quality 24X7 technical support in an electronic document management system
• Interface at times with Oracle DBA’s, storage administrators, OS administrators, developers as well as users
• Develop tools for continuous system monitoring of system resource utilization
• Perform system maintenance including backups, upgrades, operating system fix installs, operating system upgrades and reboots
• Support for EDM products like FileNet, Datacap, VPSX and custom in house java development products

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• Development experience in IBM FileNet, Datacap technologies and IBM case manager
• Solid understanding of scanning technologies like Datacap
• Ability to respond to critical issues, manage critical trouble tickets and drive towards permanent resolutions
• Ability to communicate issues with vendors ( IBM PMR process and oracle SR)
• Ability to handle multiple tasks
• Experience in Batch/shell scripting, FileNet, java API
• Strong written and verbal communication skills
• Willingness to learn and adopt new technologies