Solution Support Specialist

Chennai , India

Role: Solution Support Specialist
Location: Chennai
Experience: 5+ years
Key Skills:

  • Application/Production support, Powershell/Python, Windows

What will your role look like

  • Provide high quality 24X7 technical support in an electronic document management system
  • Interface at times with Oracle DBA’s, storage administrators, OS administrators, developers as well as users
  • Develop tools for continuous system monitoring of system resource utilization
  • Perform system maintenance including backups, upgrades, operating system fix installs, operating system upgrades and reboots
  • Support for EDM products like FileNet, Datacap, VPSX and custom in house java development products

Why you will love this role

  • Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
  • Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

  • Development experience in IBM FileNet, Datacap technologies and IBM case manager
  • Solid understanding of scanning technologies like Datacap
  • Ability to respond to critical issues, manage critical trouble tickets and drive towards permanent resolutions
  • Ability to communicate issues with vendors ( IBM PMR process and oracle SR)
  • Ability to handle multiple tasks
  • Experience in Batch/shell scripting, FileNet, java API
  • Strong written and verbal communication skills
  • Willingness to learn and adopt new technologies

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