What will your role look like

• Supporting the L1/L2 ServiceDesk
• Incident, standard change & problem handling on L3 level.
• Prepare, and execute non-standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes).
• Execute production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles).
• Manage LCM within their scope (new releases of software/firmware/patches etc.

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
• Be a part of a learning culture where teamwork and collaboration are encouraged.

We would like you to bring along

• SQL proficiency.
• C# and MVC knowledge is required with excellent debugging skills.
• Familiar with Web API consumption using Postman/Fiddler.
• Familiar with IIS Configurations, system log monitoring(Event Viewer).
• Experience in SMTP monitoring will be an add-on.
• Analytical skills with a problem-solving attitude.
• Excellent writing and reading comprehension skills along with client communication. 
• Flexible with timings (work in EST shift is mandatory).