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Technical Specialist


Technical Specialist


Dubai, UAE


5+ Years

Key Skills:

Application support - ezofis, EDMS implementation

What will your role look like

  • What will your role look like
  • Provide technical support and assistance to team members and clients.
  • Troubleshoot and resolve technical issues promptly and effectively.
  • Collaborate with cross-functional teams to address complex technical challenges.
  • Workflow Design and Optimisation.
  • Analyze existing workflows and identify areas for improvement.
  • Design and implement automated workflows to streamline processes.
  • Optimize workflows to reduce manual interventions and increase efficiency.
  • Prepare business cases for automation projects based on client needs and available budgets
  • Develop detailed plans for new or existing automated systems, including requirements gathering, design, development, testing, implementation, and maintenance.
  • Consult with clients to assess current business processes and recommend improvements to increase efficiency and reduce costs.
  • Conduct feasibility studies to determine whether an automation project is likely to succeed and what challenges may be encountered during implementation.
  • Manage client relationships to ensure ongoing satisfaction with project results.
  • Develop project proposals based on client needs and desired outcomes.
  • Conduct regular progress reviews during implementation to ensure that the project stays on track and meets its objectives.
  • Recommend any necessary changes to the design of an automated system to improve its effectiveness System Maintenance and Upgrades.
  • Perform routine maintenance tasks to ensure the integrity and reliability of technical systems. • Assist in planning and executing system upgrades and migrations.
  • Keep abreast of technological advancements and recommend system improvements.
  • Maintain detailed documentation of technical systems, configurations, and troubleshooting procedures. • Create user guides and training materials as needed.
  • Ensure documentation is up-to-date and accessible to team members.
  • Provide training and guidance to team members on technical systems and tools.
  • Conduct workshops or training sessions to enhance technical proficiency.
  • Implement and enforce security best practices to protect data and systems.
  • Ensure compliance with industry standards and regulations.
  • Assist in audits and security assessments.
  • Evaluate new technologies, tools, and software for potential integration.
  • Make recommendations based on technical feasibility and business needs.
  • Collaborate with clients to gather technical requirements and provide solutions.
  • Communicate technical concepts and recommendations effectively to non-technical stakeholders. Problem Solving and Troubleshooting:
  • Analyze and diagnose complex technical issues.

Why you will love this role

  • Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

  • Deep understanding of technical systems, strong problem-solving skills, and a commitment to delivering high- quality resultsservicenow
  • Technical Specialists will play a key role in providing technical expertise, support, and solutions to the organization and clients
  • Experience in technical support or a related role.
  • Strong technical aptitude and problem-solving skills.
  • Knowledge of relevant software and hardware systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certifications in relevant technologies (if applicable) are a plus.”

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