ServiceNow Virtual Agent Implementation
  • icon-calendar September 22, 2021
  • Digital Transformation

A German multinational conglomerate company headquartered in Munich offering business services, financing, project engineering, and construction. The client wanted to embrace intelligent automation solutions to drive new levels of operational efficiency while simultaneously improving employee and customer satisfaction. Our team of ServiceNow experts implemented a multilingual AI-based 24X7 conversational solution using ServiceNow native tool ‘Virtual Agent’ and enabled ‘Natural Language Understanding (NLU) to make it more autonomous precise robust and intuitive.

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ServiceNow Virtual Agent Implementation
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