October 2020

October, 2020

We Created WOW, Again!!

InfoBeans’ shares witnessed an all-time high of 28% in September 2020, which gives us an excellent opportunity to extend our heartfelt thanks to our customers, clients, investors, and team. You are our inspiration in doing our very best, and we commit to creating WOW in all our future endeavors, as always.

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Service Desk Automation Using RPA

The Client
World's largest logistics company that provides international courier, parcel, and express mail services and delivers over 1.3 billion parcels per year.

Business Need
The client intended to enhance and automate its service desk, and ease off its complex and legacy password reset process which included a set of actions to be performed on UNIX server.

Business Benefits

| Password reset cycle completion time reduced from 15 mins to 3 mins

| Saved efforts of three dedicated full time service desk resources who were manually processing 100+ tickets daily

| 24*7*365 days availability of Bot resulting in reduced wait time for the users

| Automatic creation and closure of SNOW tickets

Monthly hours spent before automation

Hours spent after automation

Efficiency achieved in %

Automation cost




USD 18,000

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