Home

RPA

October 2020

October, 2020
logo
RPA

We Created WOW, Again!!

InfoBeans’ shares witnessed an all-time high of 28% in September 2020, which gives us an excellent opportunity to extend our heartfelt thanks to our customers, clients, investors, and team. You are our inspiration in doing our very best, and we commit to creating WOW in all our future endeavors, as always.

Read More
RPA
Service Desk Automation Using RPA

The Client
World's largest logistics company that provides international courier, parcel, and express mail services and delivers over 1.3 billion parcels per year.


Business Need
The client intended to enhance and automate its service desk, and ease off its complex and legacy password reset process which included a set of actions to be performed on UNIX server.


Business Benefits

| Password reset cycle completion time reduced from 15 mins to 3 mins

| Saved efforts of three dedicated full time service desk resources who were manually processing 100+ tickets daily

| 24*7*365 days availability of Bot resulting in reduced wait time for the users

| Automatic creation and closure of SNOW tickets


Monthly hours spent before automation

Hours spent after automation

Efficiency achieved in %

Automation cost

470

94

500%

USD 18,000

Latest from our library

news_1
From manuscript to print: Automation in Media and Publishing Industry

RPA automates the publishing processes and not the human endeavor, like writing or editing, which, so far, would still remain unchanged. Read our latest blog ‘From Manuscript to Print- Automation in Media and Publishing’ and delve into how it can improve process efficiency and seamlessly migrate content. Read Now...

What’s New?

news_1
Automation Anywhere launched AARI (Automation Anywhere Robotic Interface)

A smart digital assistant designed for a new era of work that brings consumer experiences to the enterprise. Available via Automation Anywhere’s award-winning, cloud-native RPA platform, Enterprise A2019, AARI makes it easy for anyone to participate in the automation of day-to-day business tasks, through business friendly user interfaces. Read more...



news_1
Microsoft India unveils solution to help automate desktop solutions

Microsoft India in October announced the public preview of its Power Automate Desktop, a new desktop-based Robotic Process Automation (RPA) solution that expands low-code automation capabilities for organizations. Part of Microsoft Power Automate service, this solution enables coders and non-coders alike to automate processes and tasks across desktop and web applications with minimal effort from a single intelligent platform. Read more...


© Copyright 2020 InfoBeans All Rights Reserved
September, 2020
iBeans iBean close chat
chat