Working together, InfoBeans and ServiceNow drive better employee experiences across enterprises. We build a workplace foundation for a successful digital future that maximizes value, and lets employees work the way they want.

Our outstanding implementation cases

We have improved performance and rectified issues with the existing ServiceNow Hardware Asset Management practices of our client, an independent global commodities merchant.  We offered ServiceNow consultation with the implementation of data cleansing & planning, using technologies such as ServiceNow, Java Scripting, Jelly script, HTML, and  CSS. besides delivering Updated Sets of the implemented features, data features, live training sessions and training and process … Read More

Despite expensive and innovative digital transformation drives, many organizations still run and maintain legacy software. That’s because, over the years, such systems have become fundamental to the way the organization functions, and replacing them with modern alternatives isn’t always that straightforward.

Nevertheless, modernizing legacy systems is something that many enterprises simply must do to increase their network security, enable new software features to be added, and boost their productivity.

Not sure if your legacy systems are causing your organization problems? 

Check if you are facing any of the following

Lack of Agility Data and App Security Aging Infrastructure Monolithic Designs … Read More

Your front office is the first touchpoint for your customers. While the back-office functions typically include departments like human resources and accounting that support the vital internal functions of running an enterprise, employees in front-office roles are the front face of your organization, curating and creating the customer service experiences. 

Front-office processes have a significant influence on a customer’s satisfaction who desire a trouble-free and smooth service. A  customer service inquiry that takes an hour to resolve can quickly sink a customer’s perception of your organization. 

Analysts predict a 30% increase in the use of RPA for front-office responsibilities by … Read More

A mobile App is a retail outlet in your customer’s pocket! Remember, a suboptimal UX design of your App can significantly hurt your engagement level with your customers and, eventually, your business. On the contrary, a remarkable mobile UX design can offer a competitive edge and enable you to attract, engage, convert, and delight your target customers.

Research (Mobile App Download and Usage Statistics (2021)) shows that on an average there are 80+ apps installed on a smartphone. Though people may not be using all of those apps, the average smartphone user spends 3 hours and 10 minutes each … Read More

Companies around the world are investing in hybrid and multi-cloud technologies to innovate and to meet evolving business needs. The biggest challenge that they face in adapting these technologies is managing and protecting their IT environment while building and running cloud-native applications. 

Microsoft Azure Arc, a suite of technologies that extend Azure management and services to any infrastructure, address all the concerns of customers. It has the capability to provide flexibility and agility that customers seek while providing governance and security.

Run machine learning anywhere with Azure Arc

Azure Arc allows you to run Azure services in your Kubernetes … Read More

Discover, digitize, automate and optimize processes and functions with our AI-powered intelligent RPA solutions especially made for the Oil and Gas industry and become a future-ready digital enterprise. We are also UiPath premiere partners and offer RPA solutions that are efficient, fast, and scalable.

Robotic Process Automation Use-Cases

Process-wise: Here is a wide range of tasks in Oil and Gas where bots become your best friends.

Automation of field operations – RPA assists in check and alerts management in the field operations. It allows stakeholders and top managers to eliminate repetitive field operations management and be involved only in processes requiring … Read More

Future of ITSM: A Sneak-Peek

The areas ITSM practitioners are concerned about most today revolves around the future of ITSM this year. As per the forecast, between now and 2024, the global ITSM is expected to grow by 7.58% YoY and eventually reach $3.29 billion (Source: Businesswire.com) That is staggering and indicates a steep upsurge in ITSM for the next 5 years.

From digital transformation to automation, customer experience to Enterprise Service Management, ITSM covers different facets. This blog outlines various ITSM trends that will likely be relevant to your organization and its priorities in 2021.

A combination … Read More

Microsoft says to expect “mind-blowing demos, opportunities to fly a drone, and a chance to win a special edition Microsoft AI flight jacket!” 

When and where

MyIgnite, likewise last September, has undergone a whole lot of change, and that too in no small part because of the impact of the pandemic.  The company has already decided to cancel all in-person events until at least the middle of 2021 and will be conducting this year’s conference virtually over a period of three days starting 2nd March. That means potentially a huge audience tuning in online to watch announcements and discussions about … Read More

Telecommunication is needed to keep people connected with diverse, global networks. The companies offering telecommunication services need ways to converge disparate systems, organize data and provide a personalized user experience without any disruption or cost to the business. To achieve this, they must explore effective ways to consolidate data and streamline processes, maximizing the impact of their workforce.

A robotic process automation (RPA) solution enhanced with the power of artificial intelligence (AI) can help achieve these objectives and more. Whether it is helping telecommunications companies manage large, unstructured datasets or increase their responsiveness to industry disruptions via streamlined operational tasks, … Read More

As we enter into 2021, strategic employee onboarding continues to be the key focus for many organizations. The Human Capital Institute has found that companies invested in improving the onboarding experience are more likely to see critical benefits, such as increased engagement levels, decreased time to proficiency, and reduced employee turnover.

ServiceNow, which helps companies manage digital workflows, offers an efficient Human Resource Service Delivery (HRSD) module for organizations that seriously aim to reduce their onboarding effort. The module is dedicated to digitizing and streamlining all HR processes and activities and levels up employee experience. Whether for a startup … Read More