Blogs

Step into a New Era of Standards Development Organizations (SDOs)! Are you ready to witness a revolutionary transformation in how SDOs operate and thrive? 

Let us introduce you to Salesforce Nonprofit Cloud. A powerful platform that is reshaping the SDO landscape and empowering organizations like never before.

Salesforce Nonprofit Cloud is a game-changing solution for the SDO industry. With its dynamic features and user-friendly interface, this platform is the key to streamlining operations and maximizing the potential of your organization.

How does it work? Let’s find out!

Revolutionizing SDOs: Salesforce Nonprofit Cloud as the Game Changer

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Knowledge 2023, the highly anticipated event hosted by ServiceNow, came to a successful end on May 18, 2023. The 5-day event was truly an extravaganza of innovation and technology. It brought together industry leaders, technology enthusiasts, and distinguished attendees from around the globe. 

Team InfoBeans (Siddharth Sethi,  Mitesh Bohra, Oliver Schwarz, Tarulata Champawat, Anuja Pawar, Priti Arwade, Vijendra Sainy and Khushboo Bajaj) was honored to attend the event and witness firsthand the groundbreaking innovations presented … Read More

Experience matters! Especially the user experience. 

“Of the user, by the user, for the user” has become the motto of good user experience design. But it’s not just consumer UX that’s important. Enterprise UX is all set to have its day in the sun as ServiceNow focuses on UX across the entire product ecosystem.

But it is difficult to ascertain where to improve the experience that will have a direct impact on productivity.  

There are a few areas and techniques through which the user experience can be enhanced. We’ve identified three essentials that successful ServiceNow customers use to … Read More

Artificial intelligence (AI) and blockchain are two of the most significant technological innovations of the last decade. The two, when combined, have the potential to transform several industries and open up new possibilities that were previously unimaginable. 

According to a report by Gartner, by 2025, at least 40% of the world’s blockchain initiatives will incorporate AI in some form. The integration of the two technologies has a significant impact on various domains. Ranging from the logistics of food supply chains and healthcare record sharing to media royalties and financial security, blockchain can be employed to … Read More

Who’s the most important person in a company? No, it’s not the sharply dressed CEO with that beautiful west-facing cabin. The most important person in a company is someone who’s never spent a single day in the office. It’s the customer.

Imagine that Company A is a large organization with multiple departments and thousands of customers. With such a vast customer base, Company A finds it challenging to manage customer queries efficiently. Resolving customer problems quickly is essential to maintaining customer satisfaction and preventing negative reviews. 

However, with the increasing volume of customer queries, it has become difficult for A’s … Read More

It’s time to say goodbye to the inefficient administration of saline in hospitals. The healthcare ecosystem is replete with instances where patients have to face unbearable pain, need close monitoring and may lose their lives due to negligence in monitoring saline. 

But, no more.

Sehat – the revolutionary IoT based saline monitoring system, is set to change the face of healthcare forever. The devices ensure that there is a minimum risk associated with improper saline administration and that the patients receive the care they need.  

Saline Bottle Monitoring System – The Challenges

Saline administration is one of the … Read More

The Utah release of the Now Platform is here. As always, it is packed with additional features, enhancements, and bug fixes. Designed to help organizations further automate processes, enhance user experience, and speed up development cycles, the Utah release is definitely worth the wait.

Let’s read the highlights to get a glimpse of the new features.

Automated testing for virtual agents

Improved branding and unified theming for mobile

Task and equipment scheduling in Field Service Management

Container Software Licensing

Workforce and process optimization expansion

Highlights:

Automated testing for Virtual Agent topics: This feature allows developers to create and … Read More

Consider this common service desk scenario. An end-user calls the IT help desk for an issue with his device. The help desk manager refers to the CMDB’s data to troubleshoot the issue. However, if that data is inaccurate, the help desk will have to conduct an inefficient manual search: check historical support tickets to identify trends, question the end-user on software usage, or even use search engines.

This affects not only the helpdesk manager but also the end-user and the entire IT desk. The delays in resolution result in: 

Increased MTTR (Mean Time To Resolution) Exhausted helpdesk time and productivity … Read More

Gone are the days of fumbling for cash or digging through your bag for your credit card. With BioPay, the revolutionary biometric payment system, your fingertips are all you need to make secure and convenient transactions.

In today’s digital age, the use of cashless payment systems is becoming increasingly common. With a wide range of options available, from credit and debit cards to mobile wallets and online payment gateways, customers have plenty of choices to make their transactions. However, what if we told you that there is a payment system that eliminates the need for carrying cards or mobile … Read More

As a customer, have you ever experienced poor customer service that left you feeling unsatisfied? Maybe you had to call multiple times just to get a simple issue resolved, or you were passed around from department to department, never getting the help you needed. Companies that fail to prioritize customer service risk losing loyal customers and damaging the company’s reputation in the process.

That’s where ServiceNow comes in. ServiceNow is a cloud-based platform that offers, among others, two main modules: Customer Service Management (CSM) and IT Service Management (ITSM). Both of these services are designed to improve customer satisfaction, … Read More