ServiceNow San Diego Release- Features and upgrades

ServiceNow’s San Diego release is just around the corner – and we can’t wait to tell you about it!


– Next Experience UI, Experience Builder, and Employee Center updates – Updates in ITSM – rebuilt Survey Model and enhancements to Problems vs. Incidents – New features in HR including the Anonymous Report Center – More updates in Procurement, Asset, Strategic Portfolio Management

We all have reached a point where the world is beginning to embrace the new normal – a digital-first era where business and government leaders are putting their best foot forward to refine and optimize plans for … Read More

The best of Rome Release from ServiceNow
The best of Rome Release from ServiceNow

The Rome release is just around the corner, and just like any release from ServiceNow, Rome also has a lot of fab new features and enhancements. We took a sneak peek into the new instance to give you a summary of some great new features being added. The article focuses on the technical aspects primarily relevant for Admins, Developers, and Security teams.

Mobile App Builder – Mobile App Builder will be your new go-to place for Mobile Apps, replacing the current Mobile Studio. A powerful, streamlined interface allows to create and configure rich mobile experiences. This plugin can be integrated with … Read More

Outstanding Implementations on ServiceNow
Outstanding Implementations on ServiceNow

Working together, InfoBeans and ServiceNow drive better employee experiences across enterprises. We build a workplace foundation for a successful digital future that maximizes value, and lets employees work the way they want.

Our outstanding implementation cases

We have improved performance and rectified issues with the existing ServiceNow Hardware Asset Management practices of our client, an independent global commodities merchant.  We offered ServiceNow consultation with the implementation of data cleansing & planning, using technologies such as ServiceNow, Java Scripting, Jelly script, HTML, and  CSS. besides delivering Updated Sets of the implemented features, data features, live training sessions and training and process … Read More

ITSM Trends 2021
ITSM Trends 2021

Future of ITSM: A Sneak-Peek

The areas ITSM practitioners are concerned about most today revolves around the future of ITSM this year. As per the forecast, between now and 2024, the global ITSM is expected to grow by 7.58% YoY and eventually reach $3.29 billion (Source: That is staggering and indicates a steep upsurge in ITSM for the next 5 years.

From digital transformation to automation, customer experience to Enterprise Service Management, ITSM covers different facets. This blog outlines various ITSM trends that will likely be relevant to your organization and its priorities in 2021.

A combination … Read More

Employee Onboarding gets a new meaning with ServiceNow HRSD
Employee Onboarding - ServiceNow HRSD

As we enter into 2021, strategic employee onboarding continues to be the key focus for many organizations. The Human Capital Institute has found that companies invested in improving the onboarding experience are more likely to see critical benefits, such as increased engagement levels, decreased time to proficiency, and reduced employee turnover.

ServiceNow, which helps companies manage digital workflows, offers an efficient Human Resource Service Delivery (HRSD) module for organizations that seriously aim to reduce their onboarding effort. The module is dedicated to digitizing and streamlining all HR processes and activities and levels up employee experience. Whether for a startup … Read More

Paris Release: Fantastic enhancement, worth the upgrade
ServiceNow Paris Release

If you are a process owner, project manager, or ServiceNow developer, you have landed on the right page. Here, you will get an opportunity to read a lot of interesting features and upgrades from the recent Paris Release from ServiceNow that you will find exceptionally valuable. 

IT Service Management (ITSM) Predictive Intelligent Workbench: Creates intelligent business processes by providing pre-built use case templates. Workforce Optimization for ITSM: Improve the quality of service teams and overall team satisfaction with features like Channel Management, Teams, Predictive intelligence for coaching and training, Scheduling, and more! Asset life cycle automation: Keep your asset data accurate … Read More

Accelerate Enterprise Digital Transformation – Finance Close Automation (FCA)
Finance Close Automation

“Once a quarter, I used to do a vanishing act that any professional magician would envy, along with scores of accountants worldwide, I vanished into accounting’s month-end close cycle” writes Amir Jafari, Vice President, and General Manager of ServiceNow’s Finance Business Unit, in a very candid blog he wrote on the painful activity of finance close that every finance professional performs during the quarter close. 

As rightly shared by him, Finance Close is a rigorous, time consuming, and chaotic activity where the likelihood of errors is high. The finance team faces numerous challenges during the Finance Close … Read More

ServiceNow Orlando Release: What to Expect
ServiceNow Orlando Release

ServiceNow has now landed in Orlando with exciting features, patch releases, notable changes, and hotfixes to existing functionalities. Not much time has gone since the NewYork release that had path-breaking features like guided app creator, integration hub, two new portals – Operator Workspace and Service Owner Workspace, and made enhancements to the Virtual Agent besides making Agent Workspace available. 

ServiceNow is here again with its Orlando release with major attractions such as updates to Predictive Intelligence, Mobile Onboarding, and Virtual Agent in addition to introducing AI and Analytics in their release. The AI engine in the Now intelligence helps predict … Read More

Predicting IT Issues: ServiceNow
Predicting IT Issues with ServiceNow

With thousands of IT components that work together to run your business and act as key enablers, no one wants to have any IT issues. The key to achieve this is through higher visibility, proactive approach, and predictive analysis of all IT components. Predict IT Issues achieves this by having a well-connected map of IT components across the organization and making predictions using Machine Learning. 

Idea: Predict IT is a combination of two ServiceNow offerings:

Servicenow Discovery Servicenow Performance Analytics

It utilizes out of the box ServiceNow features like Discovery, Alert Management, and Performance Analytics to automate the process of asset … Read More

ServiceNow Implementation at InfoBeans – The Roadmap
ServiceNow Implementation Roadmap

At InfoBeans, we follow a systematic approach to implement ServiceNow to make sure that you realize your business goals effortlessly.

With the right set of implementation strategy, ServiceNow gives you intended results. It improves business processes, operations, workflows, and eventually capture early ROI. However, before you begin, it is integral to first clearly define your business goals and match them against ServiceNow implementation roadmap. Also, perform a reality check of what your enterprise really need in terms of technology and align your ServiceNow implementation goals accordingly. Once done, there are logical and methodical … Read More

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