ServiceNow Tokyo Release – Features and Enhancements

The Tokyo release is here and it’s time to find out what ServiceNow developers believe to be their favorite features in this release. We have covered some features that impact App Engine Automation & customer service management.

Overview of the Tokyo Early Availability (EA) release

Customer Service Management Case resolution through AI : Resolve customer cases faster with automation and AI. Auto-populate fields, detect customer sentiment and extract attachment data for more complete case files. Industry data models : Unify business operations across internal and external business locations. Define and register franchises, dealerships, and staff. Field Service Management Territory planning … Read More

Automate and Connect anything to ServiceNow with ServiceNow Intelligent Automation

In a world where going faster with greater consistency is a desired outcome, automation is one of the most pivotal factors that helps achieve both – speed and consistency. It differentiates high performing businesses from those struggling to keep up, giving the former a clear competitive edge – higher revenues, improved workforce productivity and fewer business continuity disruptions.

ServiceNow provides a comprehensive cloud platform to drive end-to-end automation that helps your business realize new levels of efficiency, integration and productivity. Automation engine offers a native low code suite of automation and integration capabilities that work cohesively with both your modern … Read More

ServiceNow San Diego Release- Features and upgrades

ServiceNow’s San Diego release is just around the corner – and we can’t wait to tell you about it!


– Next Experience UI, Experience Builder, and Employee Center updates – Updates in ITSM – rebuilt Survey Model and enhancements to Problems vs. Incidents – New features in HR including the Anonymous Report Center – More updates in Procurement, Asset, Strategic Portfolio Management

We all have reached a point where the world is beginning to embrace the new normal – a digital-first era where business and government leaders are putting their best foot forward to refine and optimize plans for … Read More

The best of Rome Release from ServiceNow
The best of Rome Release from ServiceNow

The Rome release is just around the corner, and just like any release from ServiceNow, Rome also has a lot of fab new features and enhancements. We took a sneak peek into the new instance to give you a summary of some great new features being added. The article focuses on the technical aspects primarily relevant for Admins, Developers, and Security teams.

Mobile App Builder – Mobile App Builder will be your new go-to place for Mobile Apps, replacing the current Mobile Studio. A powerful, streamlined interface allows to create and configure rich mobile experiences. This plugin can be integrated with … Read More

Outstanding Implementations on ServiceNow
Outstanding Implementations on ServiceNow

Working together, InfoBeans and ServiceNow drive better employee experiences across enterprises. We build a workplace foundation for a successful digital future that maximizes value, and lets employees work the way they want.

Our outstanding implementation cases

We have improved performance and rectified issues with the existing ServiceNow Hardware Asset Management practices of our client, an independent global commodities merchant.  We offered ServiceNow consultation with the implementation of data cleansing & planning, using technologies such as ServiceNow, Java Scripting, Jelly script, HTML, and  CSS. besides delivering Updated Sets of the implemented features, data features, live training sessions and training and process … Read More

ITSM Trends 2021
ITSM Trends 2021

Future of ITSM: A Sneak-Peek

The areas ITSM practitioners are concerned about most today revolves around the future of ITSM this year. As per the forecast, between now and 2024, the global ITSM is expected to grow by 7.58% YoY and eventually reach $3.29 billion (Source: That is staggering and indicates a steep upsurge in ITSM for the next 5 years.

From digital transformation to automation, customer experience to Enterprise Service Management, ITSM covers different facets. This blog outlines various ITSM trends that will likely be relevant to your organization and its priorities in 2021.

A combination … Read More

Employee Onboarding gets a new meaning with ServiceNow HRSD
Employee Onboarding - ServiceNow HRSD

As we enter into 2021, strategic employee onboarding continues to be the key focus for many organizations. The Human Capital Institute has found that companies invested in improving the onboarding experience are more likely to see critical benefits, such as increased engagement levels, decreased time to proficiency, and reduced employee turnover.

ServiceNow, which helps companies manage digital workflows, offers an efficient Human Resource Service Delivery (HRSD) module for organizations that seriously aim to reduce their onboarding effort. The module is dedicated to digitizing and streamlining all HR processes and activities and levels up employee experience. Whether for a startup … Read More

Paris Release: Fantastic enhancement, worth the upgrade
ServiceNow Paris Release

If you are a process owner, project manager, or ServiceNow developer, you have landed on the right page. Here, you will get an opportunity to read a lot of interesting features and upgrades from the recent Paris Release from ServiceNow that you will find exceptionally valuable. 

IT Service Management (ITSM) Predictive Intelligent Workbench: Creates intelligent business processes by providing pre-built use case templates. Workforce Optimization for ITSM: Improve the quality of service teams and overall team satisfaction with features like Channel Management, Teams, Predictive intelligence for coaching and training, Scheduling, and more! Asset life cycle automation: Keep your asset data accurate … Read More

Accelerate Enterprise Digital Transformation – Finance Close Automation (FCA)
Finance Close Automation

“Once a quarter, I used to do a vanishing act that any professional magician would envy, along with scores of accountants worldwide, I vanished into accounting’s month-end close cycle” writes Amir Jafari, Vice President, and General Manager of ServiceNow’s Finance Business Unit, in a very candid blog he wrote on the painful activity of finance close that every finance professional performs during the quarter close. 

As rightly shared by him, Finance Close is a rigorous, time consuming, and chaotic activity where the likelihood of errors is high. The finance team faces numerous challenges during the Finance Close … Read More

ServiceNow Orlando Release: What to Expect
ServiceNow Orlando Release

ServiceNow has now landed in Orlando with exciting features, patch releases, notable changes, and hotfixes to existing functionalities. Not much time has gone since the NewYork release that had path-breaking features like guided app creator, integration hub, two new portals – Operator Workspace and Service Owner Workspace, and made enhancements to the Virtual Agent besides making Agent Workspace available. 

ServiceNow is here again with its Orlando release with major attractions such as updates to Predictive Intelligence, Mobile Onboarding, and Virtual Agent in addition to introducing AI and Analytics in their release. The AI engine in the Now intelligence helps predict … Read More

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