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February 2021

February, 2021

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Inside Automation: A monthly round-up of useful information to help you automate all types of work at scale

Improved accuracy, Reduced errors

 

Overview

Our client is the world’s largest logistics company providing international courier, parcel, and express mail services. Driven by the power of delivering over 1.3 billion parcels per year, the company offers integrated services and tailored solutions for managing and transporting letters, goods, and information.

 

Challenges

Service Desk in a logistic company plays a vital role, from handling thousands of posts per day to sorting, categorizing, and dispatching, they have an endless list of tasks. The chances of error are high and might cost the company its credibility and trust of customers.

 

The Solution

We developed a bot framework using UiPath, Robot, Orchestrator, and Terminal Emulator (Attachmate) integrated with ServiceNow and UNIX server.

 

Key Benefits

| Password reset time reduced from 15 mins to 3 mins

| Saved efforts of three dedicated full-time service desk resources

| 24*7*365 days availability of Bot

| Automatic creation and closure of SNOW tickets

Download the complete success story here!

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January, 2021
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