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May 2020

May, 2020
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A monthly round-up of useful information to help you automate all types of work at scale

RPA Technology for Automating Ticketing System Automation and other processes

The Client
Part of the world’s leading postal and logistics group

Business Need
Using RPA for Zebra scanner

Solution

| InfoBeans integrated RPA with ServiceNow for Emailing and ticket system automation

| Email and ticketing system automation

| Reading the emails and downloading attachments with specific keywords

| Reading the data from multiple tabs of the excel

| Extracting the predefined value from excel

| Opening the SNOW portal

| Checking for the values extracted in tickets

| Closing such tickets with the comments


Monthly hours Spend before automation

Hours spend after automation

Efficiency achieved in %

220

50

440%

Digital Booth

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We have gone a step beyond in our quest to be innovative and created our first digital booth to showcase our capabilities. We have created a digital booth here at, www.infobeans.com/digital-booth and made ourselves virtually available for events like ServiceNow Knowledge 2020, Microsoft Build 2020, BTOES RPA & Intelligent Automation Live, Insurance AI and Innovative Tech Virtual.

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April, 2020
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