Knowhow for all the Know-It-Alls
“An investment in knowledge pays the best interest.” Benjamin Franklin
Every department in today’s corporation has information that must be communicated — to each other, senior management, to customers. Whether you’re in IT, HR, Finance or Sales, you have department-specific information and some form of requirement to get it across.
Though the task of capturing this knowledge is essential, it can seem such a straightforward exercise it doesn’t get prioritized as it should. How hard can capturing knowledge be? Procedures that seem simple often require tedious instructions to achieve their full scope. If you’ve been asked to lead a Knowledge Management effort, and were never involved in one before, you’ll be surprised how challenging it can be.
“Back in grade school our teacher had us write a set of instructions for someone to follow. I chose ‘How To Tie A Shoe” … Read More