How Machine Learning and AI are Finding a Home in ServiceNow

According to the latest market research on Artificial Intelligence, the overall AI market is expected to stand at USD 16.06 Billion by 2022.

Artificial Intelligence, or AI, has been a hot topic of conversation in every industry. Be it retail, banking, and finance, pharma, healthcare, education, technology (of course)…the growth of AI over the last couple of years has been exponential. AI, the technology that gives machines the capability to self-learn and improve, has been put to use in most of these industries to improve business outcomes and productivity of the workforce by aiding error reduction, completing mundane and repetitive tasks, and fast-tracking data exploration processes. It helps in improving the predictive capabilities of organizations in this data age. The benefits of AI have been tangible, and given the diversity of information at our disposal in the form of data, AI is being integrated into business processes for better productivity, improved decision making and ultimately a positive impact on the company bottom line.

Along with AI, the past few years have also seen the great digitization … Read More

The Business Case For Great UX

As more business interactions move online, the need for providing frictionless and seamless user experiences increases. Needless to say, providing a great user experience is now a business imperative and is a critical contributor towards improved business results. Steve Krug’s book ‘Don’t Make Me Think’ highlights the importance of user experience and explains that interactions between humans and computers should be such that the user shouldn’t need to think while using a website or any other digital product. While great visual design continues to be of importance, having a great user interface but a poorly designed UX is less likely to yield user love and loyalty.

In this blog, we take a look at the importance of developing a great UX for businesses.

What is user experience and why it matters?

Most digital products today need to engage with the end user to generate an intellectual response not only based on the way it is presented visually but also how it feels. Research suggests that organizations having an optimized UX increased their revenue by approximately … Read More

New to Cloud Integrated Storage? Here’s What You Need to Know

Would it be off the mark to say that no other technology has been as disruptive as the cloud? From the information age, it is the cloud that has led us into the age of participation where we are able to connect to the Internet and do anything. The cloud has essentially changed the storage industry on its head and has taken away the hardware and infrastructure burdens that organizations had to bear. The cloud too, in its very short journey, has evolved phenomenally. From private to public and then hybrid models, it seemed that we had seen the last of the cloud’s evolutionary cycle with Cloud Integrated Storage.

What is Cloud Integrated Storage?

Cloud Integrated Storage (CIS) can be defined as a storage-area network (SAN), network-attached storage (NAS) or unified storage system that tiers and/or caches data to a cloud storage and treats the cloud storage as if it was part of the local storage system making the cloud data appear to be local. CIS systems use on-premise storage in conjunction with cloud storage. The most … Read More

How Has Cloud Changed Data Protection and Disaster Recovery?

With the growing importance of data and greater platform diversification, data today is not just housed within the hallowed portals of the data center but also outside it, in the cloud. As we grow increasingly dependent on data, the cloud provides businesses access to flexible storage without the need for heavy IT and infrastructure investments.

According to a research conducted by IDC, our digital universe is expected to double every two years and will presumably cross 40 trillion gigabytes by 2020. The report further goes on to say that nearly 40% of the information of this digital universe will go through the cloud at some point in its journey. Further, almost 90% of all organizations have apps running in the cloud or plan to use cloud apps over the next year. Recently Forbes also highlighted that more than “60% of enterprises will have at least half of their infrastructure on cloud-based platforms” by 2018.

Clearly, with growing dependence on data and large volumes of the same being stored in the cloud, organizations have … Read More

5 critical features of a digital publishing platform for standards and code development organizations

We are now a performance-driven world. If a product or service, rather if any product or service, does not conform to the standards of performance it will be rejected outright by its target demographic. It might also happen a pretty great product or product idea failed or did not meet the success it deserved because of the lack of standards in the development process. It is because of this very reason that there are a large number of organizations whose sole focus is to develop standards. A standard setting organization can be defined as thus: “an entity that is primarily engaged in activities such as developing, coordinating, promulgating, revising, amending, reissuing, interpreting, or otherwise maintaining hundreds of thousands of standards applicable to a wide base of users outside the standards developing organization. It aims to generate the acceptance or proliferation of such new standards-based technologies, products or services.”

Industries or sectors communicate the need for standards to the responsible standards development organization and then experts who negotiate the aspects of the standards such as the scope, definitions, … Read More

The Role of Continuous Testing In DevOps

In today’s business environment, being agile is crucial to be able to respond faster to the rapidly changing market demands. IT organizations across the globe, thus, are focused on reinventing their development methodologies and are looking to release faster updates and accelerate their time to market so that they can stay ahead of the curve.

Considering that today, change is the only constant in the software development landscape, we have seen new development methodologies such as DevOps emerge help organizations respond faster to rapidly changing market demands.

According to Puppet Labs annual 2016 State of DevOps survey, 63% of the respondents have implemented DevOps practices in their organization. It also iterated that organizations leveraging DevOps had 50% fewer failure rates with an ability to recover 12 times faster and could ship code 30 times more frequently.

One of the main reasons why DevOps has become popular in the development circuit is because –

It provides organizations the ability to align the software application development with business demands

It makes the development process more organic … Read More

Tips to Improve Your Test Automation ROI

With new development methodologies such as DevOps and Agile, it has become increasingly clear that the speed of testing now has to match the speed of development. In order to achieve this, test automation has become an important building block for developing robust and error free applications and software products. Given the intolerance towards faulty or error-prone software products, organizations across the globe are looking at ways of making their automation initiatives stronger and deliver greater value.

According to the State of Quality study conducted by Wipro, there has been an increase of over 85% of test automation initiatives. Since automation testing initiatives are not inexpensive and the cost of bug detection rises incrementally when discovered later in the software development process, it is only fair that these organizations expect to improve the ROI of their test automation initiatives.

In this blog, we take a look at how this can be achieved.

Don’t aim for 100% automation – it’s a recipe for disaster

With great automation … Read More

ServiceNow – From Automating IT to Complete Business Automation

The past decade has witnessed an increased thrust in automating IT for business enterprises across the globe. However, with more organizations across the globe looking towards technology to improve workflows and business processes, organizations are moving towards digitizing the enterprise for greater productivity and better business outcomes. In order to enable their digital transformation initiatives, enterprises are looking at software platforms that can help automate business processes and provide support to IT service management. ServiceNow is one such platform that has become one of the major players in the world of IT management that is helping global organizations introduce advanced levels of automation in the workplace.

Benefits of IT Service Management through ServiceNow

Today’s market is replete with choices when it comes to IT Service Management. However, what organizations demand today is a comprehensive solution that can address all the IT service and infrastructure demands of the enterprise. With the ServiceNow ITSM (IT Service Management) platform, organizations get access to a single cloud-based platform that allows them to consolidate legacy systems, workflows, and tools. This helps them … Read More

Mobile UX That Works – Key Principles You Need to Know

With the mobile age upon us, let’s take a look at some important statistics

There are over 2.4 billion smartphone users across the globe – Statista

52% of the time individuals spend on digital media is on mobile apps – GO-Globe

48% of consumers use the mobile for research – Smart Insights

26% of consumers start research using a branded mobile app- Smart Insights

Apps account for 89% of mobile media time – Smart Insights

62% of smartphone users have made a purchase online using their mobile device in the last 6 months – Outerbox

80% of shoppers use a mobile phone inside of a physical store to either look up product reviews, compare prices or find alternative store locations – Multichannel Insights

61% of consumers are unlikely to return to a mobile site if they have trouble accessing it – McKinsey & Company

With smartphones becoming the ‘go-to’ source for information and becoming drivers … Read More

How chatbots can fundamentally change your business operations

Chatbot helps create intelligent applications with the most powerful artificial intelligence technology that provides the user with language, image, video processing and audio analysis. Our chatbot solutions have helped insurance and travel businesses achieve digital transformation, completing the entire sales cycle over a friendly conversation.

“Bots” can help businesses scale their sales, marketing, customer service, and product experience. Industries from healthcare, financial services, retail and e-commerce, and even humanitarian charities have jumped on the bot bandwagon. With exquisite artificial intelligence and cognitive computing capabilities chatbot can track the past interactions and enable an organization to become agile over a period. Its machine learning characteristic helps the user to understand the patterns and respond accordingly. Earlier chatbots were used to help with peculiar customer handlings but nowadays it has got a huge impact on the overall business process and helps the organization transform through automation. To choose and implement the right chatbot solution is the key through which you can increase business productivity. It helps with managing projects, streamline and automate the business operations activities such as payments, invoices etc. in lesser time. Handling massive data and generating results using bot is another important … Read More

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