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SLA 101

There is a famous quote which says “What gets measured gets Managed.”

In today’s competitive world this quote holds high importance.

The biggest concern of companies considering outsourcing is their ability to effectively manage supplier performance. Service Level Agreements (or “SLAs”) are one way to help manage supplier performance.

What is an SLA?

A service-level agreement (SLA) is a contract between a service provider and it’s internal or external customers that documents what services the provider will furnish and defines the performance standards the provider is obligated to meet.

Why are SLAs needed?

A well-defined SLA records the expectations on both sides of the relationship and provides targets for accurately measuring performance against those objectives.

Service providers need SLAs to help them manage customer expectations and define the circumstances under which they are not liable for outages or performance issues. Customers can also benefit … Read More

It’s not just ServiceNow implementation – It’s a business transformation

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The growth of easily accessible technology has pushed companies to fundamentally change the way they interact with internal and external customers. Modern companies are embracing emerging technologies and methodologies to streamline business operations, enhancing employee experience, re-defining logical workflows for seamless communication among employees, partners, and customers.

How Companies Are Realizing Business Transformation

Is business transformation just a buzzword? Not really. Enterprises across all industry verticals have already embraced it. For example: After realizing that 80% of the physicians leverage the internet for research or consultation about disease states, Pfizer, a well-known biopharmaceutical company, decided to undergo a significant transformation to establish a two-business communication with its customers. It developed digital hub to host content and communication channels – this helped Pfizer in better communication with customers, leading to innovation and development of better products and services for patients and physicians. That’s business transformation!

Let’s take a … Read More

How Enterprise Mobile Apps Have Changed Forever In The Consumer Age

As traditional work models enter the mode of evolution owing to the rise of mobility, almost 67% of IT heads and enterprise IT professionals believe that the mobile apps will change business more than how the Internet did in the 1990’s. With an estimated 4.55 billion mobile users across the globe and almost 61% of workers reporting to work outside of the office, it is hardly a surprise that enterprises across the globe are keenly adopting mobile-centric strategies to improve employee productivity and business outcomes.

According to the recently released ‘Gartner Predicts 2017 Mobile Apps and Their Development’ forecast, 70% of all software interactions within the enterprise will take place on mobile devices by 2020. Clearly, with the exposure to the smartphone experience and consumer grade applications, the expectations from enterprise mobile apps is also on the rise.

The Evolution of Enterprise Mobile Apps

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Top Reasons Why You Should Choose Angular JS for Your Next Web Application Development

Angular has been used by thousands of websites with some of the brand names such as Intel, NBC, ABC News utilizing this framework. Angular JS has gained a lot of popularity in a relatively short span of time in the market and many enterprises have also started adopting this technology for their enterprise application development needs. As a result, most developers can’t imagine creating an impressive single page app (SPA) without using Angular JS.

The main purpose of developing Angular JS by Google was to assist developers in creating rich client-based applications. Compared to other JavaScript frameworks, Angular JS is less complicated as most of the features and uses of jQuery and JavaScript are already integrated into Angular. As a powerful MVC framework, Angular requires less coding and provides many interesting features to get rid of repetitive tasks needed for creating a rich user interface app.

Let’s … Read More

How Can Standards and Code Development Organizations Navigate the Code Conversion Minefield?

Most industries today such as banking, finance, retail, IT, have been quick to jump on the digital bandwagon to reap the immense benefits of digitization. Such has been the impact of digitization of the enterprise that even industries that managed to remain aloof from this drive such as pharma and healthcare are now adopting digital initiatives at an accelerated pace.

It is hardly a surprise then, that the Standards Development Organizations across the globe no longer remain indifferent to the digital movement. Since Standards Development Organizations or SDOs are entities that are engaged in activities of “developing, coordinating, promulgating, revising, amending, reissuing, interpreting, or otherwise maintaining hundreds of thousands of standards applicable to a wide base of users outside the standards developing organization”, digitization initiatives demand a lot of technical work. Since these standards can consist of rules, best practices specifications, design and installation processes, guidelines etc. … Read More

Top ServiceNow Implementation Mistakes to Avoid

ServiceNow, a leading provider of cloud based solutions, enables companies to automate operations that include asset management, IT helpdesk, enterprise service management and helps to achieve transformation for company’s IT service and infrastructure. With over 3500 implementations across 50 countries, ServiceNow is a preferred choice for organizations across all industry verticals.

It can consolidate legacy systems and automate processes which are manual with a user-friendly single system of action. Based on the best ITIL practices, ServiceNow is easy to deploy and helps in giving better control over the core processes in the company.

According to some of the statistics shared by Chris Bedi, CIO of ServiceNow, there are success stories where organizations have been able to reduce their incident resolution time to about 60% using ServiceNow and cut down the SLA breaches by around 58% with automation of IT service management. There are also organizations which have … Read More

Can Azure And Xamarin Rule the Mobile Apps World?

The mobile app market is growing faster than we could ever anticipate. In 2015, the mobile app market generated an annual revenue of $41.1 billion which is expected to cross $189 billion by 2020, according to Statista. In 2016 alone, we saw over 149.3 billion app downloads across Google Play and iOS. As the number of smartphone users continues to grow, consumer demands continue to evolve and mobile internet gets stronger the ‘appification’ of our world is going to only escalate. As the app’s landscape evolves and gets increasingly crowded, app developers are faced with the challenge of delivering high-quality, performance driven, user-friendly and bug-free apps in the shortest possible time. For this, they have to ensure that they have a solid back-end mobile ecosystem to ensure high-performance without compromising on app usability. However, with a diverse range of mobile platforms, mobile app developers are faced with the challenge … Read More

It’s Not Just ServiceNow Implementation—It’s a Business Transformation

The growth of easily accessible technology has pushed companies to fundamentally change the way they interact with internal and external customers. Modern companies are embracing emerging technologies and methodologies to streamline business operations, enhancing employee experience, re-defining logical workflows for seamless communication among employees, partners, and customers.

How Companies Are Realizing Business Transformation

Is business transformation just a buzzword? Not really. Enterprises across all industry verticals have already embraced it. For example: After realizing that 80% of the physicians leverage the internet for research or consultation about disease states, Pfizer, a well-known biopharmaceutical company, decided to undergo a significant transformation to establish a two-business communication with its customers. It developed digital hub to host content and communication channels – this helped Pfizer in better communication with customers, leading to innovation and development of better products and services for patients and physicians. That’s business transformation!

Let’s take a look … Read More

Top 5 Reasons You Could Fail At DevOps

The successful implementation of DevOps largely demands a complete process overhaul. Teams that were previously working in siloed environment have to come together and function as a single cohesive unit. Clearly, this means that the dynamics of traditional development teams need to undergo a dramatic change and previously defined roles and responsibilities also need to experience this element of change. It is when this approach is implemented judiciously that DevOps initiatives succeed and deliver the benefits of great software quality, fast releases and lesser time to market. Having said this, it is also true that many times DevOps initiatives also go southwards.

In this blog, we explore some key reasons that could lead to DevOps failure

The Automation Assumption

A number of times DevOps initiatives fail because organizations assume that they will be able to implement DevOps by automating everything. Yes, automation plays a very critical role … Read More

Standards Development Organizations Are Going Digital

Organizations across the globe have jumped on the digital bandwagon. A report by PwC states that in 2017 the need for Digital IQ across organizations has become an urgent demand. Digital IQ refers to an organization’s ability to harness and use technology in an ever evolving, technologically driven business landscape. While many organizations such as IT, manufacturing, retail, banking, and finance etc. have made steady progress in their digitization initiatives, there are a few sectors who are still in their nascent stages of digital adoption. Sectors such as healthcare and pharma which had not taken the digital turn have now stepped on the digital accelerator given the promise that it brings.

Just like the other industries, Standards Development Organizations across the globe have also recognized the importance of becoming a digital enterprise and are taking firm steps to solidify their digital initiatives. This is driven by … Read More

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