Tips to Improve Your Test Automation ROI

With new development methodologies such as DevOps and Agile, it has become increasingly clear that the speed of testing now has to match the speed of development. In order to achieve this, test automation has become an important building block for developing robust and error free applications and software products. Given the intolerance towards faulty or error-prone software products, organizations across the globe are looking at ways of making their automation initiatives stronger and deliver greater value.

According to the State of Quality study conducted by Wipro, there has been an increase of over 85% of test automation initiatives. Since automation testing initiatives are not inexpensive and the cost of bug detection rises incrementally when discovered later in the software development process, it is only fair that these organizations expect to improve the ROI of their test automation initiatives.

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ServiceNow – From Automating IT to Complete Business Automation

The past decade has witnessed an increased thrust in automating IT for business enterprises across the globe. However, with more organizations across the globe looking towards technology to improve workflows and business processes, organizations are moving towards digitizing the enterprise for greater productivity and better business outcomes. In order to enable their digital transformation initiatives, enterprises are looking at software platforms that can help automate business processes and provide support to IT service management. ServiceNow is one such platform that has become one of the major players in the world of IT management that is helping global organizations introduce advanced levels of automation in the workplace.

Benefits of IT Service Management through ServiceNow

Today’s market is replete with choices when it comes to IT Service Management. However, what organizations demand today is a comprehensive solution that can address all the IT service and infrastructure demands of the … Read More

Mobile UX That Works – Key Principles You Need to Know

With the mobile age upon us, let’s take a look at some important statistics

There are over 2.4 billion smartphone users across the globe – Statista

52% of the time individuals spend on digital media is on mobile apps – GO-Globe

48% of consumers use the mobile for research – Smart Insights

26% of consumers start research using a branded mobile app- Smart Insights

Apps account for 89% of mobile media time – Smart Insights

62% of smartphone users have made a purchase online using their mobile device in the last 6 months – Outerbox

80% of shoppers use a mobile phone inside of a physical store to either look up product reviews, compare prices or find alternative store locations – Multichannel Insights

61% of consumers are … Read More

How chatbots can fundamentally change your business operations

Chatbot helps create intelligent applications with the most powerful artificial intelligence technology that provides the user with language, image, video processing and audio analysis. Our chatbot solutions have helped insurance and travel businesses achieve digital transformation, completing the entire sales cycle over a friendly conversation.

“Bots” can help businesses scale their sales, marketing, customer service, and product experience. Industries from healthcare, financial services, retail and e-commerce, and even humanitarian charities have jumped on the bot bandwagon. With exquisite artificial intelligence and cognitive computing capabilities chatbot can track the past interactions and enable an organization to become agile over a period. Its machine learning characteristic helps the user to understand the patterns and respond accordingly. Earlier chatbots were used to help with peculiar customer handlings but nowadays it has got a huge impact on the overall business process and helps the organization transform through automation. To choose and implement the right chatbot solution is the key through which you can increase business … Read More

SLA 101

There is a famous quote which says “What gets measured gets Managed.”

In today’s competitive world this quote holds high importance.

The biggest concern of companies considering outsourcing is their ability to effectively manage supplier performance. Service Level Agreements (or “SLAs”) are one way to help manage supplier performance.

What is an SLA?

A service-level agreement (SLA) is a contract between a service provider and it’s internal or external customers that documents what services the provider will furnish and defines the performance standards the provider is obligated to meet.

Why are SLAs needed?

A well-defined SLA records the expectations on both sides of the relationship and provides targets for accurately measuring performance against those objectives.

Service providers need SLAs to help them manage customer expectations and define the circumstances under which they are not liable for outages or performance issues. Customers can also benefit … Read More

It’s not just ServiceNow implementation – It’s a business transformation

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The growth of easily accessible technology has pushed companies to fundamentally change the way they interact with internal and external customers. Modern companies are embracing emerging technologies and methodologies to streamline business operations, enhancing employee experience, re-defining logical workflows for seamless communication among employees, partners, and customers.

How Companies Are Realizing Business Transformation

Is business transformation just a buzzword? Not really. Enterprises across all industry verticals have already embraced it. For example: After realizing that 80% of the physicians leverage the internet for research or consultation about disease states, Pfizer, a well-known biopharmaceutical company, decided to undergo a significant transformation to establish a two-business communication with its customers. It developed digital hub to host content and communication channels – this helped Pfizer in better communication with customers, leading to innovation and development of better products and services for patients and physicians. That’s business transformation!

Let’s take a … Read More

How Enterprise Mobile Apps Have Changed Forever In The Consumer Age

As traditional work models enter the mode of evolution owing to the rise of mobility, almost 67% of IT heads and enterprise IT professionals believe that the mobile apps will change business more than how the Internet did in the 1990’s. With an estimated 4.55 billion mobile users across the globe and almost 61% of workers reporting to work outside of the office, it is hardly a surprise that enterprises across the globe are keenly adopting mobile-centric strategies to improve employee productivity and business outcomes.

According to the recently released ‘Gartner Predicts 2017 Mobile Apps and Their Development’ forecast, 70% of all software interactions within the enterprise will take place on mobile devices by 2020. Clearly, with the exposure to the smartphone experience and consumer grade applications, the expectations from enterprise mobile apps is also on the rise.

The Evolution of Enterprise Mobile Apps

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Top Reasons Why You Should Choose Angular JS for Your Next Web Application Development

Angular has been used by thousands of websites with some of the brand names such as Intel, NBC, ABC News utilizing this framework. Angular JS has gained a lot of popularity in a relatively short span of time in the market and many enterprises have also started adopting this technology for their enterprise application development needs. As a result, most developers can’t imagine creating an impressive single page app (SPA) without using Angular JS.

The main purpose of developing Angular JS by Google was to assist developers in creating rich client-based applications. Compared to other JavaScript frameworks, Angular JS is less complicated as most of the features and uses of jQuery and JavaScript are already integrated into Angular. As a powerful MVC framework, Angular requires less coding and provides many interesting features to get rid of repetitive tasks needed for creating a rich user interface app.

Let’s … Read More

How Can Standards and Code Development Organizations Navigate the Code Conversion Minefield?

Most industries today such as banking, finance, retail, IT, have been quick to jump on the digital bandwagon to reap the immense benefits of digitization. Such has been the impact of digitization of the enterprise that even industries that managed to remain aloof from this drive such as pharma and healthcare are now adopting digital initiatives at an accelerated pace.

It is hardly a surprise then, that the Standards Development Organizations across the globe no longer remain indifferent to the digital movement. Since Standards Development Organizations or SDOs are entities that are engaged in activities of “developing, coordinating, promulgating, revising, amending, reissuing, interpreting, or otherwise maintaining hundreds of thousands of standards applicable to a wide base of users outside the standards developing organization”, digitization initiatives demand a lot of technical work. Since these standards can consist of rules, best practices specifications, design and installation processes, guidelines etc. … Read More

Top ServiceNow Implementation Mistakes to Avoid

ServiceNow, a leading provider of cloud based solutions, enables companies to automate operations that include asset management, IT helpdesk, enterprise service management and helps to achieve transformation for company’s IT service and infrastructure. With over 3500 implementations across 50 countries, ServiceNow is a preferred choice for organizations across all industry verticals.

It can consolidate legacy systems and automate processes which are manual with a user-friendly single system of action. Based on the best ITIL practices, ServiceNow is easy to deploy and helps in giving better control over the core processes in the company.

According to some of the statistics shared by Chris Bedi, CIO of ServiceNow, there are success stories where organizations have been able to reduce their incident resolution time to about 60% using ServiceNow and cut down the SLA breaches by around 58% with automation of IT service management. There are also organizations which have … Read More