ServiceNow has now landed in Orlando with exciting features, patch releases, notable changes, and hotfixes to existing functionalities. Not much time has gone since the NewYork release that had path-breaking features like guided app creator, integration hub, two new portals – Operator Workspace and Service Owner Workspace, and made enhancements to the Virtual Agent besides making Agent Workspace available.
ServiceNow is here again with its Orlando release with major attractions such as updates to Predictive Intelligence, Mobile Onboarding, and Virtual Agent in addition to introducing AI and Analytics in their release. The AI engine in the Now intelligence helps predict issues and automates action through analytics. Both AI and Analytics together improve the speed and efficiency of an incident or problem cycle.
Here is a consolidated release notes information for new and updated Orlando features:
1. Deeper Insights into Analytics:
Performance Analytics: Ask questions and receive answers using natural everyday language.