Doing more with less is the biggest benefit that RPA offers to a nonprofit organization and empowers them to transform the way they perform their duties.
What role can RPA play?
The ultimate objective of implementing RPA in a nonprofit is to have a higher output with fewer resources. However, the most immediate impact of RPA is on routine tasks that are performed in an error-free, consistent manner. Besides being easy to use, understandable, affordable, and easy to apply, NGOs most importantly need a technology that can free its workforce. And RPA best serves the purpose and allows them to focus on their core activity while the software performs most of their routine business with accuracy and precision.
RPA can automate all processes that are performed on computers and require less or no decision making. In addition to this, RPA performs myriad other tasks like it records data, runs applications, triggers responses, and communicates with other systems to perform a variety of functions.
The most significant benefit for nonprofits that RPA brings to their plate is cost-effectiveness that kick-starts their digital transformation journey at a little cost, even lesser than hiring a dedicated programmer. It allows nonprofit organizations to focus more on human-centric activities instead of investing time in repetitive and routine tasks that enhances team member motivation and retention.
RPA application for NGOs:
The list of probable uses of RPA for NGO’s is robust. The biggest application of RPA for a nonprofit is the management of fundraising campaigns. Traditionally, the process involved multiple steps, from pulling current and past donor information and contacting them, to creating marketing collaterals, collecting donor payment and KYC and updating the same in the software, each step was performed manually that eventually slowed down the process and was prone to errors. But now, with an RPA solution, most of these processes can be automated, allowing the organization to devote more time with donors and working towards realizing their mission.
Besides managing the manual computer-based tasks, RPA also eases back-office functions extending to customer relationship management, handling customer email inquiries, automated reply to messages, and other vital functions that can now be performed efficiently using RPA.
Some areas to consider for automation:
- Donation and Donor Management
- Pledge and Outreach Campaigns
- Volunteer and Grant Management
- Digital and Print Marketing Campaigns
- Government and Regulatory Issue Tracking
RPA is the best-fit for solving problems encountered by nonprofits since they, too, like other businesses, face challenges associated with the workforce, time, cost, etc. RPA empowers them to focus more on mission-critical tasks rather than repetitive tasks that add no or little value to the organization’s productivity.
RPA is a blessing for nonprofits, and if done meticulously with proper planning and long-term vision, it is sure to yield productive results. The need is to adopt an ‘automation first’ mindset, and results are soon to follow.