Sales Cloud
Campaign Influence and ROI Measurement- Lead Qualification and Nurturing
- Dedupe Management for Data Integrity
- Product Catalog and Price Catalog Management
- Discounting & Approvals
- Quotation Management
- Order Management
- Sales Forecast (Target Vs Actuals, Best Case)
- Territory Management
- Channel Sales Management
- Collections Forecast
Revenue Cloud (CPQ)
- Configuration : Products, Pricing, Quote Templates
- Plugins : QCP, PSP
- Billing & Taxation Setup
- Payments & Refund Management
- 3rd Party Integration : DocuSign, AdobeSign etc.
- CPQ for Self Service Customer Community
- Advanced Approvals
- System Decommissioning and CPQ Migration
- Revenue Management & Configuration
- Amendments & Renewals
- CPQ for Partner Relationship Management
Experience Cloud
- Customer Service
- CPQ for Partner Relationship Management
- Native Template Customization
- Mobile-first Communities
- Licensing Advisory
- Partner Relationship Management
- Vanilla Digital Experience Setup
- Bespoke Lightning Components
- Branding & Personalization using Themes
Tableau
- Data Service and Advance Analytics
- Predictive Analytics
- Extension and Integration
- Network enable extensions
- Comprehensive and strategic reports
- Dashboard performance enhancement with semantic layers
- Analytics dashboard setup and optimization
- Data Modeling and Preparation
- Dashboarding, BI Modernization, Custom Visualization
- Einstein discovery and dashboard extensions
- Tableau Integration
- Seamless data extraction and integration
- ETL to ETL migration
- Tableau managed service
Service Cloud
- Auto-Response Rules
- Service Console Configuration
- Multi-Channel Omnichannel Configuration
- Knowledge Management
- Social Customer Service (Facebook, Twitter, Instagram, YouTube)
- Live Agent
- Integrations
- Computer Telephony Integration (Five9, Knowlarity, Avaya etc.)
- Inbound Case Management
- Skill and Capacity Based Agent Routing
- SLA Compliance using Entitlement & Service Milestones
- Turn-Around-Time (TAT) Monitoring
- Digital Engagement using WhatsApp, Text etc.
- Einstein Bots & Data Set Training
- API integrations with JIRA, External Helpdesk & ITSM systems
Lightning Development
- Product Development
- AppExchange Lightning Component Development
- DX
- Industry-specific Templates
- System Integration – ERP, Payment Gateways, Captive systems etc.
- Implementation/Migration to Lightning Experience (Component/Lightning Readiness)
- Digital Experience Template using Experience Cloud
- Lightning Out Apps
Field Service
- Work Order Scheduling
- Process Customization
- Digital Signatures & Notifications
- Job Generation through Cases
- Geo Tagging & Fencing
- Dispatch Console Configuration
- Field Service Mobility
- Skill Set Matrix Profiling
- ETA Calculations
- Integration with Einstein AI
- Territory Management, SLAs & Business Prioritization
- Job Schedule Report
- Work Order Closure using Happy Code Generation
Data Migration
- Migration Strategy Planning, Analysis & System Reviews
- Data Transformation
- Data Cleansing & Import
- Talend
- Relational Junction etc.
- Data Discovery
- De-Duplication Management
- Informatica/Informatica Cloud,
- Jitterbit
- MSSQL
MuleSoft
- SaaS Integration Solutions
- Integrated Managed Services
- Design & Development of APIs for ESBs
- IoT devices Integration
- Legacy System Modernization
- Data Transformation Solutions
- API Management
- Microservices
Org Auditing and Compliance
- Governor Limit Consumption
- Coding & Design Compliance
- Release Strategy and Governance
- User Adoption & ROI
- Performance Optimization
- Data Privacy Compliance (GDPR, PII, HIPPA)
- Implementation Best Practice Compliance
- Security Policy Compliance
- Process Evaluation and Optimization
- License Advisory
- Data Quality Review
App Exchange Development
- Managed Package Development
- AppExchange Security Review experts
- License Management
- Lightning Accreditation
- AppExchange Listing Advisory
- Solution Advisory & Optimization
- Trial Management
- LMA Installation & Configuration
- AppExchange Release & Change Management
- Product Release Lifecycle Management
Custom Product Development
- Agile Scrum Methodology
- Continuous Integration
- Product Research, GTM Strategies & Roadmap Planning
- Quality Engineering, Assurance & Compliance
- Processes, Best Practices and Coding Standards
- Product Release Lifecycle Management
- Troubleshooting Product Issues
- Product Release on Marketplaces
