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ServiceNow - Knowledge 2019


Manish Malpani

May 29, 2019

Highlights from the five-day ServiceNow Knowledge 2019 gathering, where InfoBeans exhibited as one of the prominent ServiceNow enablers, witnessing the gala event in the first week of May in Las Vegas, Nevada. With more than 600 events and sessions, ServiceNow Knowledge 2019 attracted close to 25,000 customers and partners from across the globe.

On Day 1, “What if our lives at work could be no different from our lives at home?”, With that question, ServiceNow CEO John Donahoe commenced the fundamental keynote on digital workflows by contrasting the simplicity of apps we use in our personal lives. Chief product officer C.J. Desai demonstrated how ServiceNow can help to connect that silos with new features in the New York release, including Integration Hub & Action Designer, which remains consumer-grade apps with developers and operations teams.
Team InfoBeans at Knowledge19

On Day 2, Chief Innovation Officer Dave Wright along with Pablo Stern, SVP of IT workflow products together uncovered the upcoming impressive features with the New York release. Which include Alert Intelligence, AI insights to identify the problem faster, and Visual Playbooks, which recommends prescriptive actions to stay on top of security threats across the enterprise.

Knowledge 19
On day 3, Latest Innovations that increase data usability, scalability, and security, were unveiled by the senior vice president for DevOps, Pat Casey. The new Database Performance Optimization tool and Instance Key Management the tool are the top on innovations, by which customers with huge datasets can generate analysis and reports quicker than ever before and Now users can manage their own data using ServiceNow as a security backstop.

What’s new with this Knowledge-

  • Siri shortcuts
  • Natural Language Understanding
  • Instance data replication
  • Data residency and compliance
  • Database performance optimization
  • KYOK (Keep Your Own Key)

Independent of the agenda the center of attraction and the state of the art was HackZone, one of the most engaging areas on the show floor, populated by kinetic Lego devices, a working keg, and a smoky campfire-like smell coming from a pencil engraver, etc., demos were developed by ServiceNow colleagues.HackZone was truly an experience center where visitors could experience the capabilities of ServiceNow Platform in terms of speed, scalability, enhanced customer experience, and smoother integration.

InfoBeans booth E49 at Knowledge19, attended to 150+ visitors and queries related to existing ServiceNow platform enhancements, integration, user experience and GRC. People were looking for intelligent automation and exploring options around platform sustenance.

InfoBeans booth E49 at Knowledge19

As business process enablers InfoBeans focuses on the following ServiceNow solution areas:

  • Application Development & Integrations
  • Predictive service management with visual process workflows
  • Integration with other systems (CMS, ERP, JIRA, SPLUNK, Amazon Alexa, Slack, Jenkins, Nimble Storage, email services, web services, REST based API’s, database, SSO and more)
  • Instance data replication
  • Migration from legacy ITSM systems to the ServiceNow platform
  • ITSM, Knowledge Management, Service Catalog, Service Portal, ITBM, PPM, ITOM, CMDB, Discovery, HRSD

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