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The most critical step in your ServiceNow journey is to establish a solid implementation plan. Think of the implementation process similar to launching a program to digitize, automate and optimize your front and back office to ultimately drive efficiencies throughout your entire organization. With our best practices and certified team, we help you identify the right planning approach, based on your individual business outcomes.

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Our
Expertise

We are providers and system integrators specializing in IT Service Management, Business Management, HRSD, and Operations Management committed towards on-time in-budget delivery to our customers.

We offer seamless implementation that supports organization-wide digital transformation, help shift resources and budget toward innovation, and improve your ability to respond to industry shifts.

Key Differentiators
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Quick Start
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Seamless Alignment
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Strategic & Business Advisory
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Ensure Rapid Adoption
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Technology Expertise
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Employee & Customer Experience
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Fast track your ServiceNow ROI by
  • Mapping your requirements with ServiceNow reference architecture and prerequisites.
  • Configuring, customizing and implementing workflows for ITSM, Knowledge Management, Service Catalog, Service Portal, ITBM, PPM, ITOM, CMDB, Discovery, HRSD.
  • Migrating from legacy ITSM systems to the ServiceNow platform.
  • Implementation of ServiceNow modules from scratch.
  • ServiceNow version upgrades from out-of-box to complex customized instances within days.
  • Integrating with enterprise systems such as CMS, ERP, JIRA, SPLUNK, Amazon Alexa, Slack, Jenkins, email/web services, and databases.
  • Maintaining and supporting your ServiceNow instances.
Implementation Approach using Agile Methodology
  • Evaluation of processes and current structure of the company.
  • Suggestion for improvement and optimization of process using appropriate technologies.
  • Application design and UX in consultation with the client.
  • Application construction and implementation.
  • Evaluation and monitoring.
  • Drive innovation in enterprise service management and continuous service improvement with industry proven methodologies.
Business Apps
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Agile Development
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Mobile Applications
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Service Portal Widgets
NOW Platform
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Edge Encryption
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Domain Separation
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Integrations
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Version
Upgrades

ServiceNow releases two new release families per year and you will need to upgrade at least once per year to stay on a supported release family. All the existing processes could potentially have a direct impact on users if something breaks during the family upgrade. InfoBeans has been a ServiceNow upgrade specialist for over 4 years now. We start by upgrade planning, engaging with your team to review, prioritize, merge all open logs and resolve conflicts, followed by a sanity check of the instance. All of this takes just a few days to accomplish upgrade across all instances for most of our customers.

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Consulting
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Managed
Services
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