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Software Engineer Virtual Assistants


Software Engineer Virtual Assistants


Chennai, India


4+ Years

Key Skills:

AI, Javascript, NLP

Software Engineer Virtual Assistants (Conversational AI)
Job description

Your work:

  • Develop and implement new chatbots for our business units along clear functional requirements and great conversational experiences at different levels of complexity (minor to high)
  • Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents
  • Analyzing and understanding business requirements and objectives
  • Identifying, evaluating and recommending possible solutions & the best conversational approach
  • Experienced with Agile/Scrum/DevSecOps project delivery methods and well-versed with delivering on Sprint basis
  • Focusing continuous improvement of operation support
  • Support incident production tickets of deployed/live chatbots
  • Communicate with colleagues across the world, lead presentations, workshops and trainings

What do we expect from you:

  • Ability to understand customers requirements/problem statements and apply the solutions
  • Passion to solve business problems with natural language processing (NLP)
  • Some experience with coding (Javascript / Python..)
  • Passion for cloud-based technologies and Artificial Intelligence
  • Passion about great customer/conversational experience
  • Excellent written and spoken English (copywriting experience is a plus)
  • Ideally 2+ years of experience in developing enterprise-level chatbots of medium to high level complexity (experience with intelligent chatbots beyond simple FAQ is a plus)
  • Experience with Google Dialogflow
  • Degree in IT or relevant field; M.Sc/BE/MCA is a plus
  • Experience in development and operation support
  • Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialogflow

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