Software Engineer Virtual Assistants (Conversational AI)
Job description

Your work:

• Develop and implement new chatbots for our business units along clear functional requirements and great conversational experiences at different levels of complexity (minor to high)
• Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents
• Analyzing and understanding business requirements and objectives
• Identifying, evaluating and recommending possible solutions & the best conversational approach
• Experienced with Agile/Scrum/DevSecOps project delivery methods and well-versed with delivering on Sprint basis
• Focusing continuous improvement of operation support
• Support incident production tickets of deployed/live chatbots
• Communicate with colleagues across the world, lead presentations, workshops and trainings

What do we expect from you:

• Ability to understand customers requirements/problem statements and apply the solutions
• Passion to solve business problems with natural language processing (NLP)
• Some experience with coding (Javascript / Python..)
• Passion for cloud-based technologies and Artificial Intelligence
• Passion about great customer/conversational experience
• Excellent written and spoken English (copywriting experience is a plus)
• Ideally 2+ years of experience in developing enterprise-level chatbots of medium to high level complexity (experience with intelligent chatbots beyond simple FAQ is a plus)
• Experience with Google Dialogflow
• Degree in IT or relevant field; M.Sc/BE/MCA is a plus
• Experience in development and operation support
• Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialogflow