Sales Cloud
- B2B & B2C
- Campaign Influence and ROI Measurement
- Lead Qualification and Nurturing
- Dedupe Management for Data Integrity
- Product Catalog and Price Catalog Management
- Discounting & Approvals
- Quotation Management
- Order Management
- Sales Forecast (Target Vs Actuals, Best Case)
- Territory Management
- Channel Sales Management
- Collections Forecast
- Integrations
API integrations with HubSpot, External Data Sources
ERP – SAP (B1 / HANA), Oracle Apps, Tally 9.0, External Systems
Service Cloud
- Auto-Response Rules
- Inbound Case Management
- Service Console Configuration
- Skill and Capacity Based Agent Routing
- Multi-Channel Omnichannel Configuration
- SLA Compliance using Entitlement & Service Milestones
- Knowledge Management
- Turn-Around-Time (TAT) Monitoring
- Social Customer Service (Facebook, Twitter, Instagram, YouTube)
- Digital Engagement using WhatsApp, Text etc.
- Live Agent
- Einstein Bots & Data Set Training
- Integrations
API integrations with JIRA, External Helpdesk & ITSM systems
Computer Telephony Integration (Five9, Knowlarity, Avaya etc.)
Field Service
- Work Order Scheduling
- Skill Set Matrix Profiling
- Process Customization
- ETA Calculations
- Digital Signatures & Notifications
- Integration with Einstein AI
- Job Generation through Cases
- Territory Management, SLAs & Business Prioritization
- Geo Tagging & Fencing
- Job Schedule Report
- Dispatch Console Configuration
- Work Order Closure using Happy Code Generation
- Field Service Mobility
Tableau
- Data Service and Advance Analytics
- Data Modeling and Preparation
- Predictive Analytics
- Dashboarding, BI Modernization, Custom Visualization
- Extension and Integration
- Einstein discovery and dashboard extensions
- Network enable extensions
- Tableau Integration
- Comprehensive and strategic reports
- Seamless data extraction and integration
- Dashboard performance enhancement with semantic layers
- ETL to ETL migration
- Analytics dashboard setup and optimization
- Tableau managed service
Data Migration
- Migration Strategy Planning, Analysis & System Reviews
- Data Discovery
- Data Transformation
- De-Duplication Management
- Data Cleansing & Import
Tools Expertise :
- Informatica/Informatica Cloud,
- Jitterbit
- Talend
- MSSQL
- Relational Junction etc.
Experience Cloud
- Customer Service
- Partner Relationship Management
- CPQ for Partner Relationship Management
- Vanilla Digital Experience Setup
- Native Template Customization
- Bespoke Lightning Components
- Mobile-first Communities
- Branding & Personalization using Themes
- Licensing Advisory
Revenue Cloud(CPQ)
- Configuration : Products, Pricing, Quote Templates
- Advanced Approvals
- Plugins : QCP, PSP
- System Decommissioning and CPQ Migration
- Billing & Taxation Setup
- Revenue Management & Configuration
- Payments & Refund Management
- Amendments & Renewals
- 3rd Party Integration : DocuSign, AdobeSign etc.
- CPQ for Partner Relationship Management
- CPQ for Self Service Customer Community
Lightning Development
- Product Development
- Implementation/Migration to Lightning Experience (Component/Lighting Readiness)
- AppExchange Lightning Component Development
- Digital Experience Templates using Experience Cloud
- DX
- Industry-specific Templates
- Lightning Out Apps
- System Integration – ERP, Payment Gateways, Captive systems etc.
MuleSoft
- SaaS Integration Solutions
- Legacy System Modernization
- Integrated Managed Services
- Data Transformation Solutions
- Design & Development of APIs for ESBs
- API Management
- IoT devices Integration
- Microservices
Org Auditing and Compliance
- Governor Limit Consumption
- Implementation Best Practice Compliance
- Coding & Design Compliance
- Security Policy Compliance
- Release Strategy and Governance
- Process Evaluation and Optimization
- User Adoption & ROI
- License Advisory
- Performance Optimization
- Data Quality Review
- Data Privacy Compliance (GDPR, PII, HIPPA)
App Exchange Development
- Managed Package Development
- Solution Advisory & Optimization
- AppExchange Security Review experts
- Trial Management
- License Management
- LMA Installation & Configuration
- Lightning Accreditation
- AppExchange Release & Change Management
- AppExchange Listing Advisory
- Product Release Lifecycle Management
Custom Product Development
- Agile Scrum Methodology
- Processes, Best Practices and Coding Standards
- Continuous Integration
- Product Release Lifecycle Management
- Product Research, GTM Strategies & Roadmap Planning
- Troubleshooting Product Issues
- Quality Engineering, Assurance & Compliance
- Product Release on Marketplaces