Customer experience in the 21st Century and beyond
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Podcast Description In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to personalize the customer journey. He also shares the role of technology in the customer experience. Moreover, he also opens up about some of his fascinations about history, war, psychology, and so on.

About Speaker –
Karl is the co-founder of the Agile World 501(c)(3) Public Charity with Sabrina C E Bruce.

He has been named in the Top 100 Thought Leaders and Influencers to follow in 2022 by Thinkers360. He is also ranked in the Top 40 Thought Leaders for EdTech by Engati. He is an avid learner and polymath from Ravensbourne College of Art and Design, Middlesex University, and later Napier University. His knowledge sits across design, engineering, science, and the humanities. He is best known for launching new business capabilities or optimizing existing ones and providing consultancy services globally.

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