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The 10-second customer journey

Fail Faster

Episode 404


41 minutes

Todd Unger is the Chief Experience Officer of the American Medical Association, where he has driven record growth and gained international recognition for their CX program.

A transformational marketing and digital executive, Unger’s experience places him at the nexus of e-commerce, content, technology, product development and marketing, the building blocks of today’s customer experience. Unger spent a decade at marketing powerhouses Procter & Gamble and Leo Burnett (where he helped invent GladWare Containers) before he leapt into the exploding digital world as a product manager in the early days of America Online, leading the $100 million AOL Local business and pioneering a predecessor to today’s Yelp. As a Chief Digital Officer and CMO, he’s since led digital and marketing teams across large and small media companies, including Lifetime Television, Time Inc. and the DailyRacing Form.

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