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Why Logistics is the key to Customer Experience

Fail Faster

Episode 88

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41 minutes

Erald Gjoni is the Chief Technology Officer at Furniture Mart USA. Erald shares why the furniture industry is poised for a revolution that is going to be driven by technology.

Podcast Description Erald Gjoni is the Chief Technology Officer at Furniture Mart USA. Erald shares why the furniture industry is poised for a revolution that is going to be driven by technology. Coming fresh off a 2 year ERP installation, Erald is full of lessons learned and goals for the road ahead. Erald is passionate about delivering a world class customer experience. He shares the challenges both organizationally and from a technology perspective on that goal and why data will be the key.

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