Role: Device Support Engineer

Location: Indore/Pune/chennai

Experience: 2+ years

Key Skills: Device Support, Android

What will your role look like

• Provide accurate, valid and complete information by using the right methods/tools
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers
• Respond courteously to customer inquiries with detailed and understandable technical steps within SLA
• Testing bug reports locally and reporting the same with appropriate detail and testing instructions to the development team
• Pre-release QA testing to check for all the possible errors and report it to the development team
• Creating documentation for specific features, common questions, errors, troubleshooting, and development tip
• Providing support to users on the WordPress platform for our plugins

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
  
• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• Providing resolution to the customer via Ticketing Tool
• Candidates should be flexible with 24×7 working environment
• Ability to work in a fast-paced environment
• Excellent Communication skills both written and verbal

Role: ROR Developer

Location: Indore/Pune

Experience: 3+ years

Key Skills: Ruby on Rails, MySQL/NoSQL

What will your role look like

• Design a technical architecture solution that may span multiple platforms and include integration
  
• You will help define and architect products, algorithms, and data systems that deeply integrate core software and services to drive innovations. You will obsess over data, metrics, algorithms, mechanisms, and incentives that unlock innovation and scalability opportunities for the digital test prep business unit of BYJU’s.This role is inherently cross-functional, working with core software systems across the company
• Write high quality code & unit tests, builds, tests as per agreed timelines
• Consistently follow and promote SDLC best practices: Coding standard,testing, code reviews, code, comments etc
• Keep key stakeholders informed about progress and problems; avoids surprises
• Design and architect technical solutions for the business problems
• Organizes and expresses ideas clearly and concisely

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
  
• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• Excellent programming skills in ROR
• Experience of software engineering practices, Design Patterns, Data Structures, Algorithms
• Experience in Unity or Machine Learning will be an added advantage
• The ability to go deep, but also appreciate the challenge of going broad
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Identify and resolve performance and scalability issues
• Strong desire to learn and grow, with intelligence & adaptability while building the best in class systems
• Strong flair for effective communication and collaboration – you know when to push on and when to step back
• An ability to have fun while working on the hardest problems,Experience on database MySQL/ NoSQL

Role: ScrumMaster

Location: Indore/Pune/chennai

Experience: 8+ years

Key Skills: ScrumMaster, Agile, Jira, Project Management

What will your role look like

• Managing projects from initial planning to the delivery
  
• Managing 2-3 scrum teams
  
• JIRA management
  

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
  
• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• A clear understanding of the Scrum/Agile process
• Solid knowledge of scrum principles
• Is a servant leader
• Excellent communications skills at all levels
• clear and transparent on delivery of scrum items
• JIRA management

Role: ServiceNow Support Engineer

Location: Indore/Pune/chennai

Experience: 3+ years

Key Skills: Servicenow

What will your role look like

• Manage and resolve incidents related to GSConnect applications [Incidents Investigation & Diagnosis]
  
• Integration failure handling on GSConnectCSM and BP Applications
  
• Create and migrate update sets [Between Dev, Test, UAT, Pre-Prod]
  
• Planning and executing ServiceNow upgrades on Dev, Test, UAT, Pre-Prod
• Providing development assistance for ServiceNow releases
• System administration, including list/form/navigation pane updates, catalog item development and maintenance, workflow
  
• creation and configuration, configuration reviews
  
• Instance patch management, and table and field creation
  
• Sanity/smoke testing of GSConnect functionality post instance upgrade
  
• Sanity/smoke testing of newly released GSConnect functionalities post-release
  
• Resolution of technical issues related to application and platform

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
  
• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• At least 3+ years of experience in Servicenow support
• Excellent time management, decision making, prioritization and organization skills
• Strong communication skills
• Positive and fun attitude