It is outages like these that are detrimental to the SaaS world. Salesforce.com outage resulted in thousands of businesses going offline, many with possible mission critical applications.
Salesforce.com had failover, as mentioned in this article. Ironically, that failover failed. How do you plan for such scenarios?
InfoSignz, a product from InfoBeans is also on a similar model. We would like to understand what we can do so that our software service does not suffer such outages.
What are the things that a SaaS provider can do to minimize such occurrences?