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ServiceNow Summit - Seattle - key takeaways


Khushboo Bajaj

April 03, 2024

After an insightful Charlotte Summit blog, we are here to share with you the key takeaways that I and my team gained at the Seattle Summit.

Key takeaways

ServiceNow and TMT (Tech, Media, Telecom): ServiceNow has plans to help the TMT industry lower costs while optimizing infrastructure investments, accelerating time to market, and delivering seamless service experiences with automation and AI-based intelligent platform for digital business.

Scale resources and improve cybersecurity posture with security operations

Leverage the ServiceNow platform and integrate the tools and teams involved, to better understand your posture and work efficiently to prioritize and remediate issues before they become a problem.

Accelerate business value and vision realization with ServiceNow Impact

ServiceNow Impact helps chart a clear strategy and roadmap, implement solutions with reduced risk and enhanced skills for driving widespread adoption.

Strengthening operational resilience

Operational technology management and how it ensures security, continuous operation, and integration with processes and digital workflows.

Empowering IT Leaders to own transformation with digital operations

IT leaders can accomplish innovation, digitization and more by utilizing the benefits of intelligent IT operations to evolve workflow experiences with centralized visibility.

Crisis averted! How to mitigate or manage a major security event with ServiceNow

IT, security, and risk can collaborate to proactively reduce your attack surface, and drive incident prioritization and automated workflows for accelerating investigations and responses.

Driving success in field service with AI innovation

Al technologies can transform and optimize your field service operations. improving efficiency, customer satisfaction, and overall business outcomes.

Optimize global business services to reduce waste and simplify experiences

Improve the service experience across the enterprise to eliminate manual work, connect end-to-end processes and improve the usability of legacy systems.

Deliver strategic technology initiatives

Strategic Portfolio Management (SPM) empowers organizations to drive business outcomes by consolidating work planning & delivery; aligning all work to strategy and priorities, and accelerating value delivery at scale so you can maximize business value-all on a single platform.

Sponsored sessions

Unifying voice with case management

Presented by Five9, the session shed light on how Five9 and ServiceNow unify the front, middle, and back offices and how modern architecture with Five9 and ServiceNow can provide a better experience across employee customer workflows.

How Own protects and activates ServiceNow data

Presented by Own Backup, this session was for ServiceNow platform owners and developers to learn how to drive data resilience and compliance via automated backup and recovery and how Own Accelerate promotes innovation with fast and precise data seeding on the NOW platform.

There are more takeaways, but the ones mentioned are crucial. Keep watching the same space for takeaways from the Vancouver Summit.

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