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ServiceNow’s Knowledge17: Overwhelming Response


Jitin Hirani

June 23, 2017

Knowledge17, ServiceNow’s grand annual event, took place this year in Orlando, Florida, and was a big success. The event received an attendance of approximately 15000 ServiceNow customers and partners. The conference comprised of impeccable presentations and speaker sessions given by C-level VPs and IT practitioners from the tech giants across the globe. The release of “Jakarta” became a vivid aspect of this IT conclave. We also explored some new avenues of ServiceNow with Machine Learning and Data Security. Some key highlights with respect to ServiceNow and Machine Learning:

  • ServiceNow is rolling out a machine learning engine that’s designed to predict outages, automate routing and workflow, predict outcomes, and benchmark performance.

  • ServiceNow said that it will use the Intelligent Automation Engine across the platform and in cloud services for customer service, security, and human resources as well as IT.

InfoBeans, being a technology partner of ServiceNow, was among one of the top companies who earned the “NOW” certified logo because of certified custom apps on the ServiceNow store, ServiceNow capabilities, and Solution offerings. We received a good amount of traction at the conference and had significant high-level conversations with some of the Fortune 500 financial service organizations.  

Two of our meticulous applications for a leading storage and data management solution industry based in the US became the talk of the town:

  • Moonshot for Nimble Storage application – An ITSM platform for quick, simple and automated storage provisioning.

  • Quotematic app – A convenient app for formalizing the conditions of purchase.

We look forward to exhibiting at Knowledge18 next year to mark our presence as one of the ServiceNow leaders. We also hope to establish our roadmap with AI  In order to expand our niche expertise to cater to a wide range of business needs.  

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