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ServiceNow Utah release highlights


Anuja Pawar

April 18, 2023

The Utah release of the Now Platform is here. As always, it is packed with additional features, enhancements, and bug fixes. Designed to help organizations further automate processes, enhance user experience, and speed up development cycles, the Utah release is definitely worth the wait.

Let’s read the highlights to get a glimpse of the new features.

Automated testing for virtual agents

Improved branding and unified theming for mobile

Task and equipment scheduling in Field Service Management

Container Software Licensing

Workforce and process optimization expansion


Automated testing for Virtual Agent topics: This feature allows developers to create and run automated tests to validate the behavior of their Virtual Agent topics, ensuring that they are working as intended. The feature offers clear benefits, like thoroughly tested Virtual Agent Topics that are free of errors or bugs, faster development cycles, and greater confidence in deployments.

An important benefit of the feature is the improved accuracy with which the virtual agent extracts the specific information it needs from user inputs. Next, developers can tailor the virtual agent to the specific needs of their use case or organization, making it more effective and useful for their users.

Improved Branding & UX with Unified Theming for Mobile

With the new release, it’s easy to make and manage branded themes to catch users’ attention. With unified theming, administrators can define a set of branding elements, such as colors, logos, and fonts, that will be applied across the entire ServiceNow mobile application. This ensures a consistent look and feel across all screens and modules, providing a more cohesive and polished experience for users.

The three important benefits of this enhancement are improved brand recognition, user experience, and overall efficiency in the mobile environment.

Field Service Management

  • Task Bundling: It helps improve the efficiency, workload, and backlog of the dispatchers. This is done by putting together similar tasks from different work orders into a single trip. It helps reduce travel costs, time, and carbon footprints while increasing service margins.
  • Equipment Scheduling: Support more detailed scheduling needs that include specialized equipment and cut down on delays caused by waiting for equipment. This will speed up the time it takes to finish a job.

Containerized Software Licensing: Handle license compliance for software deployed on containers and installed on-premises, in the cloud, or using Docker and Kubernetes. Determining the licensing compliance status of Microsoft SQL Server and Microsoft Windows Server products placed on containers and actively monitoring usage to generate remedy options when license compliance is not met.

Now Platform – Now Intelligence

  • Process Optimization Expansion: With more in-platform process mining options, you can do an in-depth, actionable analysis of business processes to improve business results. Use AI-powered root cause analysis and examine bottleneck and variation analyses via direct process map drill-down.
  • Workforce Optimization Expansion: Real-time visibility into performance, an intuitive interface to improve scheduling and time-off requests, and demand scenario modeling to predict scheduling requirements.

Make use of these ServiceNow tools so that you can stay on top of the latest developments. Are you planning to upgrade to the Now Platform Utah release? Reach out to our experts today.

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